Victoria Pifalo
It has been our good fortune to have had Upscale Remodeling complete two projects for our home. We are grateful for the high quality of the work which created aesthetic and/or practical enhancements to our household. What is equally valued is the admirable and neighborly manner with which this was accomplished.
The first project in 2018 involved replacing two storm doors and a basement Bilco door and repairing damaged portions of the garage ceiling and exterior walls. We were keen on having a single contractor manage these elements for us, something we had not done before. We contacted Upscale based on its reputation and chose it over others from what was revealed in our initial conversation with Steve Nash about the scope of the work. What stood out in this discussion about a modest project were his focus on what we hoped for, his understanding and appreciation of an older home, and his considerable knowledge and thoughtful assessment of what would be required to make the desired improvements while respecting the integrity of the house. In this project, we became familiar with the sound administrative conduct of the company, the delivery of detailed written proposals and financial terms, and skillful and congenial workers to perform the work.
When recently we decided that it was time to renovate a vintage guest bathroom, there was no need to consider anyone besides Upscale. We were confident entrusting Upscale to see us artfully and fairly through our biggest home project. Again, there was a thoughtful and realistic assessment and projection of what would be required. This included attention to structural and safety issues in addition to cosmetic ones.
We can testify to the wonder and worth of Upscale from their directing a community of more than a dozen individuals to transform that sorely outdated bathroom into a remarkable contemporary one. Each employee and subcontractor diligently brought depth of knowledge and masterful talent to the project—and furthermore showed genuine enthusiasm for it. Two constants in the process were Christie, the designer, and Nate, the lead carpenter. Over several visits, Christie drew our attention to all the design elements involved and gently guided us through the many decisions that were required. Her suggestions demonstrated an astonishing command of myriad possibilities and a sensitivity to our style. The bathroom would not look and function as beautifully as it does without her. Nate not only performed a range of carpentry skills in the gutted space and to rebuild the room but oversaw the project from beginning to end. In so doing, he demonstrated good judgment, tact, and equanimity when coordinating the subcontractors who carried out plumbing and electrical work, tile installation, and painting. He creatively dealt with the known architectural quirks we had inherited and several unexpected ones. Throughout, we felt well informed and represented by him.
The bathroom is, as Upscale advertises, Exactly as Promised. Additionally, it will always serve as a reminder of the affable experts who collaborated to make it so.
Disoski
View All Reviews on HouzzI had water coming out of my ceiling from my master bath. I called Upscale and they had someone come out that afternoon and fixed my problem quickly.
Miarlin
Historic District
View All Reviews on HouzzSt. John’s Church is in the historic district and we needed someone who could build new doors that would look exactly like the original doors, which had deteriorated over the years. Upscale was hired to do the job, and what a great job they did. Steve Nash was very thorough and helpful. If you want quality workmanship, professional, punctual, and courteous workmen, choose Upscale Remodeling.
Cesr42
View All Reviews on HouzzWonderful job from starting design to finishing work. Complete professionals — they were courteous, clean, and hard-working. We plan on hiring them again.
Betty Dean
View All Reviews on HouzzWe decided to use Upscale for our kitchen remodel because we had such a great customer service experience with Val in their design center from the first day we entered their store. She was extremely helpful and experienced and she guided us through our project from start to finish. I highly recommend this company for your home remodeling needs.
Rachel Phillipson
Enfield
View All Reviews on GoogleWe have used Upscale Remodeling for several projects. We absolutely love working with them. Every detail is taken care of. Everyone is a pleasure to deal with. We are busy planning are next project. Can’t wait!
Randall Corey
Town of Ithaca
View All Reviews on GoogleVery professional company. They took the time to design the project with us over the course of several weeks. Then they did a complete kitchen remodel including new ceiling, floor, lighting, appliances, cabinets, etc. in just over four weeks! We were pleased with the outcome and amazed by how fast they finished the project. They have stood by their work and have come over to adjust cabinets and fix little problems without any hesitation. Highly recommended!
Eleanor Dozier
Newfield
View All Reviews on GoogleUpscale has done a lot of work for us, including repairing a leaking roof that no previous contractor had been able to fix, renovating two bathrooms, repairing a corner of our old barn which was sinking into the ground, and replacing a number of old windows. Their workers are experts, professional, thoughtful and remarkably neat. We will never hire another contractor.
Sally Dullea
West Hill
View All Reviews on GoogleSteve Nash and his crew have completed several projects at our home. So when the time came to “spruce up” the home my parents lived in for 40+ years, I didn’t hesitate to call Steve for help. He helped me develop a plan to get the house ready for sale. Once we agreed on the plan, the guys went to work. Everyone, I dealt with, was great at his job. They were also very pleasant and most helpful. The work was completed in a timely manner. The house sold before it was officially on the market. Thank you Steve Nash and Upscale Remodeling. I could not have done it without you.