Press Releases
Read what GuildQuality and Houzz have to say about Upscale.

Real Customer References
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Client Case Studies
See photos & descriptions of our customers' projects.

Here Are A Few Testimonials
We’ve Collected Over The Years…

testimonials

A heartfelt THANK YOU to you and your staff for your patient guidance during the entire project and for your professional dedication to detail; the skill and pride in Upscale’s work is obvious, and is sincerely appreciated.

Hayden L. - West Hill, Ithaca, NY

Upscale has done for us several jobs of varying degrees of difficulty, and we are delighted that they are on our calendar for more work ahead. These are professionals who work patiently to figure out all of the complexities of the job at hand before undertaking it, and once they get started, the work is handled efficiently and neatly.

They are themselves experts at what they do, and have ample resources when a separate field of expertise is required. They can be trusted to provide a fair estimate, to do everything they can to satisfy what the client wants, and to follow up as needed.

Unlike any other Ithaca remodeling contractor we have hired previously, Upscale guarantees their work. All of the Upscale employees stand out as professional, well informed, polite, considerate and personable. We recommend them without hesitation for any job, large or small.

Eleanor D – Newfield, NY

Bettina and I were talking on the way home, and we just want to relay to you how satisfied we are about our project so far.

The work done is excellent, but it is more than that. Your perspective, direction, and attention to detail has been greatly appreciated, and it shows in the finished product. Steve Bossard has been an absolute pleasure to work with. He is knowledgeable, kind, accommodating, and just a great guy. We trust him. From our perspective, he is a great asset to your business.

Rich has also been wonderful, and we're glad that he's back with you and working on our job. Again, great to work with, and knowledgeable.

Rob Morache did a great job on the design work, and his continuing input was extremely helpful.

In fact, all of the subs that you've had onsite seem like real quality people. The work has been good, and they are presentable folks who we feel good about working at our house.

So thank you for assembling this crew for our project, and we will have fond memories of you and Steve and Rich for as long as we own this home.

Rob and Bettina Arleo - Ithaca, NY

We have been meaning to write and tell you how very pleased we are with our remodeled bathroom. It is absolutely perfect. It is hard to believe that a bathroom as small as ours could be made into what seems like a larger and roomier room. You made picking out the fixtures, tile and other small details so easy. And, we appreciated your willingness to work with us on our schedule to accommodate our company. It worked perfectly and everyone loved the new, roomy bath.

Steve and Rich were wonderful to work with as well. Steve stopped in often to make sure everything was on schedule. Rich was a pleasure to work with. He was friendly and willing to answer any questions we had. And, he always made sure everything was picked up before he left each night.

We also appreciated how aware everyone was about not letting our dog out. The fact that they thought he was cute was nice too.

Feel free to use our endorsement if you would like. We certainly would recommend you highly and look forward to another project.

John & Tori W. - Ithaca, NY

Upscale Remodeling did two jobs for us. The first involved an innovative design solution to a 20 year old stairway problem in our house. The second was a major addition that included a master suite, laundry room, breakfast room, deck and workshop. Each project started with patient listening, suggestions and more listening so that Steve knew what we wanted and we thoroughly understood all the options to achieve our goals. My wife and I are familiar with wood working and construction. As each project proceeded, we were amazed at the quality of the workmanship and refusal to cut corners.

The crew was friendly, professional and went out of their way to make the project as least intrusive as possible. Both projects ended with high value products meeting all of our expectations at a reasonable final cost. We were left with the feeling that satisfied customers and quality work are more important to Steve Nash than making money.

If you want a quality job at a fair price, we can't think of a single reason not to hire Upscale Remodeling. We highly recommend Upscale to everyone - with no hesitation.

Alan & Jude Wood - Ithaca, NY

I have had the pleasure of using Upscale Remodeling in Ithaca, NY, for two major renovations: a ceiling and floor replacement and a bathroom remodel. For both projects, Upscale was completely professional and provided excellent work. For example, during each phase of construction, from planning to execution, Upscale communicates well the options available to you and implements the best option that you agree will make your house look the best and still fit within your budget.

Even better than their great communication and workmanship is Upscale Remodeling's kind, professional staff. I have interacted with the owner, Steve Nash, who is thorough and helpful and with many of Steve's workers, all of whom are friendly, professional, and eager to please.

If you are interested in the best quality workmanship, excellent communication, and friendly, professional employees, you should choose Upscale Remodeling for your next project.

Jess Cisco, Delta Gamma Sorority - Ithaca, NY

I have been working with Upscale Remodeling for about 10 years. They did a complete renovation on my bathroom along with numerous smaller jobs. Yes, Upscale does good work, but more importantly, they stand behind their work. If there is a problem with any aspect of the work, Steve Nash will make sure that it is taken care of. He told me from day one that he is interested in repeat business and being recommended to others and he has always proven that comment.

It is rare in this day and age to have someone truly care about the customer and to stand behind the final product. Steve actually returns your phone calls and/or e-mails in a timely manner. Imagine that. I have heard so many horror stories when it comes to contractors.

If you want the job done right and a company that will stand behind their work, Upscale Remodeling is the company that you want to hire.

Mary C. - Ithaca

We own a lovely historic home that requires special attention and ‘TLC’, and that is exactly what we experienced during our recent renovation with Steve Nash and his knowledgeable group of talented craftsmen. The Upscale Remodeling Corp. was highly recommended to us because of their design sensitivity and meticulous workmanship. They exceeded our expectations.

If you are planning a high-quality renovation project, definitely contact Upscale Remodeling because it lives up to its name. Steve Nash listens and helps clients make informed decisions about selecting the most reliable building products available. Upscale Remodeling Corp. has a full crew of conscientious workers who will create beautiful new spaces in your home!

Anita R. - Ithaca, NY

I originally encountered Steve Nash and his wonderful crew when they were recommended to correct a badly-done window installation. They were so reassuring and the obvious quality of their work has led me to rely on them for three major projects since.

They are incredibly versatile: the projects have been to shore up my basement, renovate the first floor of my house, and replace my falling-down porch while preserving for re-use the materials from it that could be salvaged. First-time visitors to my home are very impressed by the quality of the workmanship and the care with which the work has been done.

I can recommend Upscale with no reservations. Steve and his crew have good design sense as well as technical skills, and have been willing to work with me to carry out my plans as well as making suggestions as to how my vision can be carried out.

Justine K. - Brooktondale, NY

This is our second time using the quality team of Upscale Remodeling. We chose Upscale again because we saw the care and commitment to quality on our small bedroom remodel. We looked elsewhere for the planning stages of our major outside renovation.

After two and a half years, we still did not have a drawing we liked. We started fresh with Upscale’s design team, and within two weeks had our dream drawing. This is because Upscale listened to our ideas and desires and made the commitment to see the process finish in a timely fashion. The craftsmanship of the project is outstanding. The construction crew was always receptive to our comments and concerns.

The Upscale workers are trustworthy and professional. They were enjoyable to have around. Steve Nash and Steve Bossard are always available to answer questions and address concerns. They are committed to making the project RIGHT by our standards and wishes.

Kristin B. - Lansing, NY

We’ve been extremely satisfied with the work done by Upscale in several different projects. Steve’s advice, both for work they did directly and for related decisions (e.g. choosing an appliance) has been infallible. First, they solved the problem of troublesome leaky skylights with a clean and efficient installation of new ones.

They provided good solutions in a modest kitchen renovation, especially with a new stove vent in an awkward location, and produced careful and attractive finishing work in smaller parts of the job. A stair rail problem was solved efficiently and attractively. More mundane problems like leaky roofs and windows were taken care of very well and with some unexpected improvements. We certainly would recommend Upscale for any level of renovation work.

Jeff R. - Ithaca, NY

We are in the middle of a full-house main level remodeling job (everything but the kitchen) and have the pleasure of working with the Upscale workers on a daily basis. The entire crew is very skilled, knowledgeable, and helpful in every way. So far the results are outstanding and, since we are living on the lower level, we have the opportunity to watch the daily progress they are making.

Steve Nash, the owner, has worked from the beginning to help us achieve the design that would work best for us and now we have the chance to see the drawings take shape. I will write again when the job is completed, but we are very happy with the work so far.

Marjorie P. - Ithaca, NY

We have used Upscale Remodeling in NY for two remodeling projects, one large and one small. We had a very small bathroom that was very old and outdated. I can't believe how Steve Nash and his crew transformed what was a typical 1950's bath and made it into a very modern bathroom.

Steve offered suggestions but most importantly he listened to what we had to say. We told him we were on a relatively tight budget and needed to stay within that budget. There was absolutely no hard sell to upgrade to frivolous additions to the bathroom. He is truly a contractor who does listen to what his customers have to say.

The other project was a roof repair. Again, Steve listened to what we needed and didn't try to hard sell us more. If you are looking for a truly honest contractor we highly recommend Upscale Remodeling. We will definitely recommend Upscale Remodeling to anyone who asks us. We also plan to use Upscale for other remodeling projects.

Tori W. - Ithaca, NY

Upscale Remodeling has replaced our windows, part last year and part this year. They do beautiful careful work with great attention to detail. Timing works out just as they say it will. All those from Upscale we have worked with have been great people, easy to have around the house. And, Upscale workers never left any mess for us, cleaning up every day. I look forward to working with Steve and his crew again.

Fran K. - Ithaca, NY

Steve Bossard stopped over this morning with Rick from Inlet Glass to do the measuring for our shower frame and glass. Steve B. and I had a talk about the fixture problems and I want you to know that he could not have been more accommodating! We agreed that the initial urgency to get a valve system didn't help and it is clear that he (and Upscale Remodeling) want us to be completely satisfied. I am certain we will be. (And that might take replacing the shower valve.)

More than that; the difference it makes is between looking at something every day that we would have been sorry not to have remedied (and which would lessen our appreciation the rest of the high quality work) and looking at something every day that will remind us of this extremely satisfactory experience with Upscale Remodeling! Margaret and I are delighted.

The measure of an organization is revealed as much when things go wrong (as they do once in awhile) as it is when things go right. My high opinion in Upscale has only increased as has my confidence in Steve Bossard! All is well, here. It is a pleasure to work with such professionals.

Eric & Margaret R. - Ithaca, NY

We are very pleased with the work the upscale crew did on our house involving window replacement and reconfiguration, and fine kitchen cabinetry. All of the people involved were excellent craftsmen who were also very personable, polite and respectful of our space and time. We are impressed with the quality of their work, and their willingness to work with us on design questions -- both as we planned the project, and as questions arose in the course of the work.

Deborah S. - Ithaca, NY

Very professional, courteous workers. We liked that the job was finished to our specifications and satisfaction, in a timely fashion.

Matt & Kristen B. - Northeast, Ithaca, NY

When Upscale does the work, you can be sure it is done right.

Maurice & Shirlee S. - East Hill, Ithaca, NY

Professionalism at every stage of the project – from the initial phone reception, to estimating, to actual construction/renovation.

Hank D. - West Hill, Ithaca, NY

Showed extra care and concern with my cats, did a great job at daily clean-up, high level of craftsmanship.

Linda C. - Belle Sherman, Ithaca, NY

Workers are pleasant to have around-always a professional job. I wouldn’t consider having any other company.

Mary M. - Cayuga Heights, Ithaca, NY

Dan was very proactive in working with us-had a real feeling of ownership of how the project went, and kept us well informed; Great guy!”

Betsy M. - Cayuga Heights, Ithaca, NY

“It was a pleasure doing business with Upscale Remodeling in NY. Everything was handled in a very professional manner, from the estimate, to the carpentry, to the billing. We will highly recommend you to our friends. Thanks for a great experience!

Jim & Marcie F. - West Hill, Ithaca

An excellent job! By far the best thing was that the work was done on time, I always was called back within a reasonable amount of time and everything that we discussed was done without delay.

Maja A. - Ithaca, NY

All employees are very pleasant to have around. We have especially enjoyed having Dan work on our project. He is very helpful in pointing out things we may have overlooked when planning the project.

Dolores S. - Cayuga Heights, Ithaca, NY

Liked the thorough approach to doing business, liked the knowledge brought to our discussions – the positive innovation/idea generation.

Eric & Laurie L. - South Hill, Ithaca, NY

At Upscale Remodeling in NY, all personnel were dedicated to performing and completing the job to the customer’s satisfaction.

Roger B. - Danby, Ithaca, NY

We are absolutely loving our addition, everyone who sees it thinks it is wonderful and those who knew our "before" house are amazed at the transformation…Your crew, Pete, Brian and Rich, were not only superb craftsmen but enjoyable to see every day…. After they finished the job, we kind of missed seeing them!

Alan & Jude W. - Ithaca, NY

It is difficult to describe our pleasure in not only the renovations but in the crew who worked on them. After a while, they seemed like part of the family!

Karen A. - Brooktondale, NY

It has been a pleasure to work with you and your craftsmen. Your commitment to the best quality of workmanship and materials is very evident in the finished product.

Mark & Rhonda B. – Ithaca, NY

One of your previous customers who we called for a reference indicated we would be very lucky to have you do our project. After the completion of our home addition in Ithaca, we can enthusiastically make the same recommendation to others.

Joel & Cathy Z. - Ithaca, NY

Steve Nash is a young man with old-fashioned values. He is honest, hard-working, innovative, articulate, courteous and fair and takes great pride in his work.

Arthur & Enid R. - Northeast, Ithaca, NY

Every facet of your business is conducted with polish and professionalism. Your crew was prompt, courteous, talented and dedicated to their craft.

Brian & Mary Ann P. - Northeast, Ithaca, NY

Like many folks, we have heard horror stories about renovation projects gone wrong, exceeding budgets and timeframes and falling short of the quality of work envisioned. We worked with Upscale Remodeling, so this is not our story.

Nicholas & Katherine W. - Ithaca, NY

We have been very pleased with the quality of workmanship, honesty and trustworthiness of Upscale Remodeling in NY. Their excellent renovations have added substantial value to our home.

Ray & Margaret V. - Cayuga Heights, Ithaca, NY

Word of mouth is a very powerful tool. I have told, and will continue to tell, friends, colleagues, neighbors, etc… of Upscale’s excellent work – a company worthy of its name!

Lisa & Paul W. - Northeast, Ithaca, NY

I liked how good your people were at communicating with me – (communications were frequent so I wasn’t left wondering what was going on, and I always got quick responses).

Ingrid Z. - Ithaca, NY

Just a small gift in appreciation for your dedication to our bath remodel and being our guest these past few weeks. We are thrilled with the results. Wishing you and Upscale Corp good luck through this business turn down, and will be seeking you out if further remodeling is needed.

Roger & Ella B. - Ithaca, NY

Thank you for making our renovation project an enjoyable process. Here is a house-warmer for your new abode!

Karen & John C. - Brooktondale, NY

A couple of days ago, your magnificent poinsettia arrived to grace the equally magnificent work done by you on this house – the months you spent demolishing and rebuilding the entire inside of it being more demanding and requiring as much care as building an entire house from scratch. Now it once again provides a setting appropriate to a Christmas poinsettia.

Celia E. - Ithaca, NY

We wanted to write to say how happy we are with Rich’s work on the crawl space. Carol tells me that it was a horrible job, but it looks wonderful now – well sealed and tidy. We’ve been having problems with musty smells for years. I feel foolish not having addressed them earlier (but extremely happy to have had Rich to shoulder the burden for me).

Jim S. - Ithaca, NY

Highly recommended, albeit not cheap. Our neighbors are delighted with the remodeling, and comment on it repeatedly.

Jim S. & Carol D. - Ithaca, NY

Very easy to work with, top quality work, very responsive (especially by email, which is easiest for me). My only complaint is that it took about 6 months before the project got started. It was completed very promptly once it started.

Rob J. - Ithaca, NY

I just wanted to let you know that I visited the Geise’s last week and got to see their remodeling job. It was beautiful and flawless. Clearly they are very happy. Nice work!

Alice M. of Warren Real Estate - Ithaca, NY

Serious professionals. Good communication on all aspects. Courteous and thorough.

Debra C. - Ithaca, NY

My explanation of the project was considered and many suggestions for what to use were given. New materials are good quality as is the workmanship. All craftsmen were very easy and pleasant to work with.

Barbara D. - Ithaca, NY

Very knowledgeable, professional, able to answer all your questions and concerns. Skilled and extremely friendly and polite. Rich made some great recommendations for the master suite and the closet that made them turn out much better than I expected. I love my closet!

The renovations were great. I couldn’t have been happier with the work and the guys who worked on the renovations. They kept us informed on all aspects of the project and kept everything neat and clean when they were done each day. I was able to come to them with vague ideas and they helped to turn those ideas into some great rooms. Thanks!

Mark & Mickie J. - Ovid, NY

I choose Upscale Remodeling in NY anytime the job is extensive, because I know that Upscale is reliable and does the best quality work. I would advise anyone Upscale to use them: the service, workmanship, reliability, and professionalism that upscale provides exceeds all others in our area.

Our most recent project, flood damage, was very time sensitive. But when I called Upscale, Steve Nash got me in touch with someone to clean up the mess, and he had his team out to assess the damage and get repairs started.

Jess C., Delta Gamma - Ithaca, NY

Just a quick note to tell you that the work on the home thus far is beautiful! Thank You.

Abe B.- Ithaca, NY

Thanks for the professional help in our remodeling needs! I appreciate the extra effort of the siding, we definitely got in a little over our heads with all that was needed to make this space livable. Between the very professional work done by Rich and Pete, and all that PJ and I ended up doing, my mother was very pleased and is comfortable in her new home. NOT to say there is nothing left to do however, so we’ll definitely keep you in mind for future projects!

Scott Z. - Ithaca, NY

We had high confidence in Upscale Remodeling’s ability to come through with great results on a large remodel project.

If you want a top-notch remodeling experience, choose Upscale Remodeling in NY. They will make anything that seems impossible, possible.

We had a fairly tight window to complete a very large and involved project. Upscale Remodeling made it happen with great results.

There is not much room for improvement.

Daniel & Debbie G. - Ithaca, NY

We liked the way you listened to what we wanted and then made it happen. When a problem was discovered that needed major fixing, you explained what was needed and did a great job in record time.

Upscale was much more helpful in selecting materials, etc. It had better “word of mouth” too.

By all means, have upscale come in and look at your project and give you their ideas as well as an estimate.

Our new bathroom is not only beautiful, it’s much safer – and easier to keep clean.

Margaret H. - Ithaca, NY

Nice job communicating status and explaining issues/options.

Renell C. - Brooktondale, NY

We first met Steve Nash for Upscale Remodeling in 1989 when he took over a seriously botched job of garage and screened porch construction. The first remodeling contractor in Ithaca NY we unfortunately hired had left ‘supporting’ beams ending in air and had gone in the night with his men to steal flagstones from a local nursery (the word got out and the nursery owner came to put a lien on our house – much to our surprise). Even though Steve Nash was very young at the time he showed a calm maturity. He was honest, helpful and skilled in construction. We knew he would succeed in his business because of his basic decency as well as his considerable knowledge of his craft and his clarity in hiring skilled and loyal employees. He has done further work for us over the years. We have much admiration for him.

Enid & Arthur R. - Ithaca, NY

We cannot thank you and your team enough for making our home remodeling experience so great. From the first time we discussed the possibilities for finishing the attic space of our Cape Cod home and modifying sections of the first floor, we knew that your company was the right choice to make our hopes a reality. Due to the large scale and complexity of our renovation plans, we were very selective in choosing you as our contractor.

During the upfront estimating and planning, you and Rob were very thorough. You left no stones unturned in making sure that we had the perfect plan that would meet the goals for our home within our budget. We were impressed at how willing you were to pass ideas back and forth until our plan was solidified.

The construction process was a fantastic experience. Steve Bossard, Rich, Scott, Pete, and all of your subcontractors were highly skilled and did a superb job. The work was performed meticulously and at a nice pace. The team always went the extra mile to make sure things were done right. Throughout the project, there was constant communication. We were always made aware of all our options and the time frame for making decisions. If anything was not quite what we hoped for, the crew was always flexible and willing to make it meet our satisfaction. The final results were just what we had envisioned.

It was a real pleasure working with all of the members of your team. The professionalism, friendliness and good nature of all of you made the whole project really enjoyable. We have thoroughly enjoyed living in our newly remodeled home these past several months. Everyone who has seen your work has been thoroughly impressed. We would not hesitate to highly recommend your company to anyone looking for first class remodeling work.

Thank you for all that you have done for our family. It was a real pleasure working with you and your team.

Dan & Debbie G. - Ithaca, NY

I want to say that you have indeed exceeded my expectations. Peter did a great job and was in constant communication with me via notes and phone. The house was left clean every day and the bathroom looks great! I just got in the bathroom to clean it all tonight. I will be sure to recommend your service to all my colleagues and friends.

Jarett P. - Ithaca, NY

YES… The room is WONDERFUL, and looking better every day! I couldn’t be happier with the ceiling, cabinets, paint color, lights, etc. Your workmen are great, too!

Anita R. - Ithaca, NY

We are very pleased with the job you all did. I couldn’t be happier with the process and the way we were treated. The process was such a positive one that I am now actually considering projects on the house that I had dismissed in the past, thinking it would be too much hassle to get them done. Thanks for all the hard work.

Caitlin S. - Ithaca, NY

Just checking to wish you and your family a happy holiday and thank you for the lovely Poinsettia. I also wanted to note that your crew is first-rate and a very helpful and nice group of guys. Brian and Pete are very skilled and Steve Bossard has been quite helpful to us from day one. Richardson Brothers and Burris have also been helpful and are clearly doing an excellent job. So all is well at Pembroke.

Marjorie P. - Albany, NY

Dan did a great job! Not only was the craftsmanship first rate, but he was a pleasure to work with, was great with the dogs, and always left the work area neat and clean at the end of the day.

Robert O. - Ithaca, NY

The doors downstairs are beautiful and the work Pete did is really professional. We like the doors a lot.”

Enid R. - Ithaca, NY

I was out all afternoon when the guys installed the bookshelves, etc. from Bub’s shop. When I came home there was still light so I rushed upstairs to have a look. It quite literally took my breath away. It is sooooooo beautiful!!!!!!! Thank you, thank you, thank you!!!!:-)

Libby H. - Ithaca, NY

The Upscale folks turned our ugly, horrible storage room into a library that could easily be featured in Architectural Digest. Steve and those he hired were terrific, from the planning stage to the final inspection. The craftsmanship was superb and the craftsmen were wonderful people. We couldn’t have been more pleased. We are now ready to collaborate with them to remodel our kitchen!

Peter & Libby H. - Ithaca, NY

We are STILL enjoying the oak flooring in our living and dining rooms, as well as the more air-tight house provided by new windows, doors and door sealing. Thanks so much for a job well done! And happy New Year!

Alice C. - Danby, NY

A beautiful red poinsettia plant was delivered here from Upscale Remodeling in NY. Thank you all, it is festive and wonderful!

It is hard to believe that over a year had gone by since our renovation. We’re enjoying the changes so much, thanks to your talented team.

We send our warmest wishes to you and your team for a wonderful holiday season, and good health and happiness in the New Year.

Anita & Bob R. - Ithaca, NY

On Friday, we mailed a check for the work done to date by Upscale. We found the bill to be most fair. We want you to know that we are extremely pleased with all that has been accomplished. Peter Brock is a superb craftsperson and an absolute pleasure to have in our home. Your firm is more than living up to its fine reputation!

Carl & Jean G. - Ithaca, NY

Thank you for the work you made happen in our two bathrooms. We are pleased with the results. We are especially appreciative of the men who worked on the job and the ability to have the plumbers and electricians so cooperative with your deadlines.

We cannot get over the workmanship of Rich! He was a pleasure to have around, so patient and incredible how clean he left things at the end of the day! You are lucky to have him and I hope we will have him and you on another project.”

Nancy & Bill F. - Ithaca, NY

I wanted to extend my sincere appreciation to your company for providing quality, timely service and fixing the footer drain problem at my home.

Your production manager, Steve Bossard, was very professional. He communicated the project scope and schedule very well with me and my wife, and provided constant supervision before, during, and after the work.

I know that our project was relatively small in comparison to some of your other work; however, we were never made to feel insignificant.

We no longer have any water problems in our basement, and the sump pump rarely even turns on. Your team did a first class job. We would not hesitate to recommend Upscale Remodeling Corp. to others for any home improvement project.

Nick A. - Lansing, NY

Thanks for everything. I look forward to future projects.

Justine K. - Brooktondale, NY

Thanks so much, Steve. We look forward to more of your great work on our house!

Karen C. - Brooktondale, NY

Thanks for a great job!

David C. - Ithaca, NY

The cabinet is beautiful! Thank you very much! Everyone who has seen it has commented favorably upon your work. Your contribution to the library is a generous gift, and we count you as a true Friend of the Library.

Janet Steiner, Director of The Tompkins County Public Library - Ithaca, NY

Bud and I are so very pleased with the quality and results of the work that has been done thus far on 105 Miller St. Thank you so very much for your efforts and assistance regarding insurance matters.

We are particularly satisfied with two of your employees: Randy McMullen and Steve Jones. Both gentlemen have qualities any employer would be proud and thankful to have in a business. To be specific, both Randy and Steve are meticulous about detail, very professional, and extremely customer oriented. Their promptness, attention to clean-up, and preparation and expertise regarding their work, made it clear that they took pride in their field and in the employer the represented. Randy and Steve mad Upscale look very good, and your already very good reputation is enhanced by these fine employees. We hope they will be part of your service for a long time to come.

Again, thanks. We’ll see you again in April to begin the challenging task of deck work!

Anne & Bud H. - Ithaca, NY

We are very happy with the work you did in the kitchen at our cottage. We drove over there yesterday and found nothing lacking. Thank you.

John A. - Interlaken, NY

Thank you for the competent preparation and work you and your crew did on the painting of the interior of our house. We especially appreciate all of the advice and careful handling of the furniture during the work. We had little cleanup as you people did most of it.

Enid R. - Ithaca, NY

Thank you so much for your prompt response to our ice/roof/leakage problem – the guys you sent were terrific!

Ruana W. - Ithaca, NY

AJ and Peter did an excellent with the project that I needed done. They explained what they were doing and why, and answered all of my questions. They took pride in their work, as evidenced by the care and thought for each project. I felt very comfortable with them working in and around my home.

Cheryl G. - Ithaca, NY

I really liked that you set standards and keep to them and that you took the initiative to redo stairs instead of waiting for us to either ask it or for something to happen (such as warping) before fixing problem.

Kalay M. - Ithaca, NY

The overall experience with the Company and employees was congenial, courteous, pleasant and knowledgeable.

Edna S. - Ithaca, NY

I really appreciated the fact that when you saw that the first set of windows were not properly fitted you immediately set out to rectify the matter.

Judith M. - Ithaca, NY

I liked the fact that both EJ and Peter were no-nonsense professionals of the highest caliber. They were both knowledgeable and able to explain to a novice like me what they were doing. Dislike having to pay what they were worth.

Michael O. - Ithaca, NY

Once again, Upscale Remodeling in NY did an excellent job on our home. This job had a few pitfalls whereas the last two didn’t but EVERYONE at Upscale was right on top of the problems and the product is SUPER! Thanks again to all! We hope to be able to call on you again soon.

Lisa W. - Ithaca, NY

Very knowledgeable, professional, able to answer all your questions and concerns. Skilled and extremely friendly and polite. Rich made some great recommendations for the master suite and the closet that made them turn out much better than I expected. I love my closet!

The renovations were great. I couldn’t have been happier with the work and the guys who worked on the renovations. They kept us informed on all aspects of the project and kept everything neat and clean when they were done each day. I was able to come to them with vague ideas and they helped to turn those ideas into some great rooms. Thanks!

Mark & Mickey J. - Ithaca, NY

Upscale Remodeling Corp. has done two projects for us and we have loved them both. Several years ago they miraculously turned a horrible junky storage room into a spectacular library. It makes me happy just to walk into this room. We have a carpenter friend in Rochester who builds things in his own home and he keeps telling us that the quality of the work in this library is really astonishing and he hopes that we appreciate that. We do!. Steve's workers are wonderful! Not only are they skilled and conscientious, but they go the extra mile to make their clients happy and they are delightful as well. The second project was a kitchen that they transformed from "doesn't work" to Terrific! We are lucky to have such a remodeling contractor here in Ithaca, NY.

Peter & Libby H. - Ithaca, NY

Merry Christmas and Happy New Year to you and your family. I appreciate the good work you did for us this year.

Ezra C. - Ithaca, NY

Just a quick note to let you know that I am delighted with the nice job Pete did on the stairwell walls. Sometimes a house has the final say and you just have to "go with it". The trim he put up does the trick.

Debbie N. - Ithaca, NY

The windows look great! Dan and Ryan did such careful, beautiful work, touching up and repairing as they went. Plus, Dan is able to do all this leaving no mess in his wake other than the necessary furniture moving.

Fran K. - Ithaca, NY

We are very pleased with the new windows. The whole upstairs is now much

quieter, an unexpected nice feature.

James S. - Ithaca, NY

We've been very happy with the professionalism of Upscale Remodeling in NY. From the beginning of the process to our current point mid-construction they have been very easy to deal with, and have done an excellent job.

David & Ann W. - Ithaca, NY

Replaced a large window and fixed a long-time roof leak quickly, neatly and at a reasonable cost. Top notch workmanship.‎

Gerry and Marty O. - Ithaca, NY

I am extremely satisfied with Upscale Remodeling in Ithaca, NY. The bathroom remodel was carefully detailed and estimated before it was started. Everyone associated with Upscale treated both me and the remodeling job itself with the utmost care and attention. They said they wanted me “completely satisfied”—they mean it and I am! Upscale’s work is of the highest quality. The firm is consistent. Upscale has done two different remodeling jobs for me I am enormously pleased with both. I will continue to hire Upscale with confidence. If you are looking for quality work done by thoughtful people, “these are the guys!”

Eric R. - Ithaca, NY

I am quite pleased with what Rich is doing! Thank you!

Ruth L. - Interlaken, NY

Another job well done!

Tori W. - Ithaca, NY

The Miller’s house looks wonderful. It really “fits” with their home and doesn’t look pasted on… something you are so good at!

Anne W. - Ithaca, NY

We are still thrilled with the work your guys did for us.

Anne & David W. - Ithaca, NY

Very easy to work with, top quality work, very responsive (especially by email, which is easiest for me). My only complaint is that it took about 6 months before the project got started. It was completed very promptly once it started.

Rob J. - Ithaca, NY

Many thanks to the entire Upscale team for providing us with a beautiful and functional addition to our home.

Bob S. & Karen H. - Brooktondale, NY

We are very pleased with your work. The porch looks great!

Marcie F. - Ithaca, NY

The overhang/ceiling looks great! We are very pleased.

Mark H. - Lansing, NY

We really LOVE our new kitchen remodel! All the workers are great too. As are you!

Greta C. - Ithaca

Like many folks, we have heard horror stories from our friends about renovation projects that have gone wrong, exceeding budgets and time frames, and falling short of the quality of work my friends had envisioned. We worked with Upscale Remodeling, so this is not our story.

Steve Nash is an honest, straightforward man. He and his team worked carefully and thoughtfully with us to see our vision through, from the brainstorming stages to the final coat of paint, and careful touch-up work.

Steve did not exceed the budget we allocated for our project, and our renovation is even more beautiful than we imagined it would be!

I had a good feeling about Steve from the first moment he looked at our house. He talks straight, works hard, and delivers a quality product. When working with Steve, I always feel like he knows we will be raising our family in this house, that this is our home, not just another job.

We are thrilled with our renovation, and very happy with our final product. But what separates Upscale Remodeling from another company is the care, and integrity, and thoughtful communication of Steve Nash and his crew.

Steve Nash is a clear and honest communicator, and this was very important to us. From the beginning we felt assured that Steve understood exactly what we were looking for in our renovation. Since Steve knows that communication goes both ways, he made it a priority to keep us connected to the building and design process. This mutual understanding helped pave the way for a satisfying exchange throughout the renovation.

In the early stages Steve presented us three different types of proposal, in three financial categories, explaining various possibilities for financial savings. All three proposals reflected our vision, and we felt empowered and delighted with the possibility of playing a part in the process.

At no time would Steve consider a cheapskate scenario. Steve is interested only in projects that will add value to our home, projects that will last generations to come, projects he will feel proud to put his name on.

We appreciated this integrity, and understanding the quality of materials and service helped us feel secure about our investment. Throughout the renovation we knew that Steve and his crew were working to bring our vision alive.

Because Steve took the time to explain the subtleties of each stage of the construction process, we were able to appreciate their wonderful skill and adaptive potential as they dealt with the inevitable unforeseen challenges and obstacles of any major project. Thoughtful, honest communication – that’s what made us feel happy about working with Steve Nash and Upscale Remodeling in NY.

Nicholas & Catherine Walker - Ithaca, NY

I just heard another construction nightmare story yesterday and was thanking God for you guys! We still are loving our attic but haven't come up with a better name for it. Hope this gets your day off to a good start. Happy Easter!

Ann & David - Ithaca, NY

We are delighted with the work. We can certainly feel the effects of the decreased heat loss through the new windows. For the first time in the 16 years we've lived here, the furnace keeps the room comfortable when it's in the 20s outside. Once again, we thank Rich and Pete for making this as painless as possible for us. You can certainly add us to your long list of satisfied customers.

Roger & Deborah L. - Ithaca, NY

The kitchen remodel looks absolutely fabulous! Hardware is great—I can’t wait to put everything away and really start to use that space! Thanks so much for all your hard work and care!

Clare M. - Ithaca, NY

I just want you to know how much I appreciate all the time and work you put into building me a great deck.

Kris - Dryden, NY

We were so pleased with the fine job Upscale Remodeling in NY did for us. Our two different jobs included replacing all our storm windows and doing a series of smaller fixing up and repairing things around our home. They were prompt and courteous and the workmanship was excellent.

Alice M. - Ithaca, NY

Upscale Remodeling in Ithaca NY has done a lot of work for us, including renovating bathrooms, working on the porches, updating the kitchen, replacing floors. Steve Nash and his amazing crew have always been exceedingly helpful, honest, and hard-working. They are absolutely dependable and we wouldn’t dream of working with anyone else.

Sorayya K. - Ithaca, NY

My house was gutted by fire in December, 2007. I decided to rebuild which required a complete demolition down to the 2x4's as well as removal of all the debris from the roof, floors, other destroyed areas & furniture.

Upscale's Steve Nash came promptly & shortly thereafter had a detailed plan for me to review which included not only rebuilding my house but also its demolition. Work started quickly and progressed steadily.

His workmen, Rich, Brian & Pete are great guys, easy to get along with, very skilled & professional. Their work is the best I've ever seen. They pay special attention to the details, which adds so much quality to the finished product. And, if there is ever any problem with something not fitting just the way you like it, Rich can figure out exactly what to do and make it so.

For instance, when the replacement kitchen cabinets came, they did not fit with the granite countertop we were able to save from the fire. However, Rich rebuilt them so that they now appear as if they were made in the factory with the countertop in place - truly beautiful. They also had to make & install all the interior window trim and did a truly exquisite job, better and more pleasing than they were before the fire!

A special mention should also go to the subcontracted painter - he has the smoothest, straightest, most beautiful hand-painted strokes my family & I have seen anywhere, making all the woodwork quite spectacular.

Lastly, Upscale was able to rebuild my house in just a little over 6 months which included the month-long demolition! I absolutely would (will & have) recommend Upscale Remodeling in NY to anyone who wants the best work & materials possible & will use them again if needed.

Celia E., M.D. - Ithaca, NY

We engaged Upscale for a complete bathroom remodel in Ithaca - the workmanship was tops with high quality materials used. Upscale performed on time and within budget. The company did two other small jobs for us - again excellent. We are pleased and highly recommend Steve Nash and Upscale.

Fred & Gudrun R. - Ithaca, NY

We hired Upscale Remodeling to replace our upstairs windows with new energy-efficient Marvin windows. Steve Nash was great at helping us refine our ideas, and the crew was careful, considerate, and efficient.

Jim S. & Carol D. - Ithaca, NY

We hired Upscale to take an unfinished room over our garage and finish it into office space and a guest bedroom. We very much enjoyed working with them, and we have been extremely pleased with the result. We would strongly recommend Upscale to anyone.

David & Ann W. - Ithaca, NY

I am extremely satisfied with Upscale Remodeling. The job is carefully detailed and estimated before starting. Everyone associated with Upscale treated both me and the remodeling job itself with the utmost care and attention.

They said they wanted me “completely satisfied”—they mean it and I am! Upscale’s work is of the highest quality. The firm is consistent. Upscale now has done two different remodeling jobs for me I am enormously pleased with both.

I will continue to hire Upscale with confidence. If you are looking for quality work done by thoughtful people, “these are the guys!”

Eric & Margaret R. - Ithaca, NY

First of all, a formal thank you for the temporary sink. Our guests appreciated it (although we ourselves had become used to washing our hands with the tub faucet, our guests had not). When I told people you'd put in a temporary sink, they were surprised. When I told them you'd offered, on your own, to do so, without our having requested it, they were amazed. So, thanks again.

Barbara K. - Ithaca, NY

Thanks so much for the beautiful poinsettia! What a lovely surprise. We are enjoying our new roof and sky lights and will enjoy the flowers as well. Dad's bathroom looks great--he took a shower this morning without help. He's making progress every day and is pretty much on his own. Amazing. Thanks again. Hope you have a wonderful holiday.

Mary R. - Ithaca, NY

Thank you for the work you made happen on our bathrooms. We are very pleased with the results! We are especially appreciative of the men who worked on the job and the ability to have the plumbers and electricians so cooperative with your deadlines.

We cannot get over the workmanship of Rich! He was a pleasure to have around; so patient and incredible how he left things at the end of the day! You are lucky to have him and I hope we will have him and you on another project. Thanks again.

Bill & Nancy F. - Ithaca, NY

The cabinets look amazing – even better than before! You are an incredible craftsman and carpenter… a true artist. The cabinets now look like they did before the fire. Thank you very, very much.

Celia E. - Ithaca, NY

Thanks again to all your great employees!! We just LOVE the kitchen remodel. Of course, I knew it would be perfect! Until next time!

Lisa W. - Ithaca, NY

The house is looking absolutely spectacular and both my mother and I are very pleased with the work and the pace at which it is going. Thank you very much for everything. You and your crew not only do extraordinary work but are also thoughtful, kind and have been very patient with us.

Celia B. - Ithaca, NY

Thank all of you for all your effort, determination and patience to get the job done. I done see how you could have done so much but I do thank you and highly recommend you for any project.

Mary T. - Brooktondale, NY

Many thanks for your help at the Science Center build on May 12. Despite the rain, we got everything accomplished – and then some!

Charlie T. - Executive Director of The Science Center, Ithaca, NY

Thanks for the fine job done at Delta Gamma.

Evelyn B. - Ithaca, NY

Steve Jones did the usual very fine work on the screen door. It was good to see him.

Enid R. - Ithaca, NY

Thanks for a job well done. We are enjoying the new space Upscale built for us. The professionalism and courtesy of you and your crew is greatly appreciated. Thanks again!

Dan & Monica P. -Ithaca, NY

Thank you for a job well done. I am happy with the results and will look forward to more projects together.

Mary C. - Ithaca, NY

A million and one thanks for making our house look like a million! You guys are the best!

The Waldrops - Ithaca, NY

Thank you for your prompt service. I certainly will recommend you to our friends and other “snowbirds” that are looking for a remodeling contractor in the Tompkins County area. Again - Thanks!

Phyllis G. - Brooktondale, NY

We are really enjoying our home improvements!

Greta & Luke C. - Ithaca, NY

Eric and I would love to express our joy with the final presentation of our new kitchen. We could not be happier. It was truly a collaborative effort and we especially want to commend you all.

Starting with Steve Nash who helped us with the original concept drawings, and Steve Jones for doing a great job with managing the project, (and we know it wasn’t always easy). EJ who was a joy to have in our home each day and provided such impeccable attention to detail and talent, not to mention his friendly disposition and care for keeping our home still livable while he worked. John who assisted EJ each day with a strong work ethic and drive for perfection, and Dan who came at the end of the job and worked in a synergistic style with EJ that was most impressive.

We all know that the job took longer than expected, but the outcome far outweighs the time it took and WE THANK YOU ALL.

Eric & Laurie L. - Ithaca, NY

Thanks so much for the wonderful and prompt service. Pete and Steve were simply wonderful to deal with.

Alice M. - Ithaca, NY

Last Saturday, as Bob and I were cleaning and getting organized for Christmas and admiring all the terrific work that Upscale Remodeling in Ithaca NY has done on our home, there was a knock on the door for the delivery of your poinsettia plant, beautifully designed with greens, and in a wicker basket. We were completely surprised and so pleased!

Thank you so much for the festive plant, and also the great work on our house this past year. Your attention to detail really makes a big difference in the final results, and we appreciate the care and expertise of your full crew! Please tell them for us.

Best wishes to you both and your families for a wonderful holiday season!

Anita & Bob R. - Ithaca, NY

Over the years, it's been a pleasure working with your business and all your employees--Steve, Rich, Pete and Dan. Have a wonderful holiday season.

Sorayya K. - Ithaca, NY

It is hard to believe that over a year has gone by since our renovation. We're enjoying the changes so much, thanks to your talented team. Thank you!

Anita & Bob R. - Ithaca, NY

We wanted to write to tell you how pleased we are with the work Upscale did in our home. Dan just put on the last finishing touches a couple of days ago. Both bathrooms look terrific and the areas that were damaged by our plumbing disaster are undetectable! We also truly appreciate the courtesy with which not only you, but Steve Bossard and Dan treated us. We felt like we were working with friends rather than a company.

We were also very impressed with the level of communication. If Steve B. didn't answer the phone when we called, he returned the call almost immediately. We never felt like we were being ignored and everyone listened to our ideas and requests with respect and attention.

We would like to especially commend Dan who worked carefully but seemingly quickly, and amazingly cleanly! We could tell he'd been here to work only by his accomplishment, never from any mess left behind. He was terrific on all levels.

We have several more remodeling projects in mind and you will be the first and only contractor we call. Thank you so much for your excellent work!

Sharon S. & Girish B. - Lansing, NY

I love my new kitchen remodel! And, I will call upon my return next spring so that you can see the transformation! Have a healthy, happy, and prosperous 2008.

Doris R. - Ithaca, NY

The most beautiful poinsettia was delivered to our house today. Thank you so much for the lovely gift, we appreciate it. It's our pleasure to do business with you and your firm.

Bettina A. - Ithaca, NY

Merry Christmas! Debbie and I would like to thank you for the beautiful poinsettia sitting in the center of the dining room table. We really appreciate the nice gesture.

We are very grateful for all the terrific service from your crew this year in getting a few minor projects and issues taken care for us. It sure is a great feeling knowing that we can always count on Upscale Remodeling!

We hope that all is well with you and your family and that you enjoy a nice Christmas. All the best to you in 2012!

Dan & Debbie G. – Ithaca, NY

The porch looks beautiful. We have gotten a lot of compliments on it.

Tori & John W. - Ithaca, NY