Our Team
A Glimpse of the People Who Turn Pipe Dreams into Reality
Rich White:
Senior Lead Carpenter
Rich joined the Upscale Remodeling Team in 2005 and has been a member of the remodeling trade for more than 32 years. He has gained extensive experience in all aspects of the remodeling world with one of his specialties being cabinet making and millwork. Rich is a natural leader who lives by the motto “measure twice, cut once”. As a seasoned Senior Lead Carpenter, he is passionate about the quality of his craftsmanship and really enjoys working here at Upscale Remodeling. Outside of the office, Rich enjoys gardening, restoring vintage automobiles, hunting, fishing, and making beer.
Dylan Bates:
Carpenter
Dylan grew up on Long Island, NY. In high school, Dylan attended BOCES for carpentry and then went on to SUNY Delhi, where he majored in Carpentry and Masonry. Dylan joined Upscale Remodeling in 2020 and has been a wonderful addition to our team. He always has a smile on face and loves working with his hands. Dylan is a real people person and enjoys helping our clients bring their vision to life. In his free time, Dylan enjoys spending time with his wife, hiking, and fishing.
Nate Clark:
Lead Carpenter
Nate is a talented craftsman and an absolute pleasure to work with. He joined the Upscale Remodeling Team in 2022 and has worked in the industry for 11 years. Nate likes making the remodeling experience pleasant for everyone and lives by the motto “start at the end and work your way back.” Nate is a devoted husband and father, and while he’s not working, enjoys building furniture and playing music.
Christie Dixon:
Designer, CKBD
Christie joined the Upscale Remodeling team in 2018 and has a remarkable flair for designing kitchens, bathrooms, and other interior spaces. She has a BFA in Interior Design and a minor in Studio Art and is a Certified Kitchen and Bath Designer (CKBD). Christie is a dedicated designer and loves helping people. It’s no wonder to us why our clients love working with her. Christie and her husband live with their “kids,” dogs Nola and Dextor, and cats Pocket and Oliver. She enjoys spending time with family, caring for animals, working out, traveling, and baking; sometimes her desserts make their way into the Upscale office for all to enjoy!
Scott Flynn:
Estimator & Production Coordinator
Scott joined the Upscale Remodeling Team in 2011 as a Lead Carpenter. In September of 2018, he moved into a new role as Production Manager, and recently into his current role as our Estimator. His 23+ years of remodeling experience and time spent completing projects for Upscale combined with his uncanny attention-to-detail make him uniquely qualified for the job. In his free time, he enjoys hiking, bicycling, kayaking, gardening, and spending time with his wife Cecilia, his two daughters Nicole and Danielle, and his grandson Bentley.
Don Payne:
Carpenter
Don has worked in the residential and commercial construction industry for more than 20 years. He is well versed in many aspects of construction and remodeling, and especially enjoys concrete, masonry, and trim carpentry. Don is a polite individual that genuinely cares about the people he works with and serves. He believes “you get out of something exactly what you put into it,” and this shows in his work and attitude. Don is a loving father and devoted partner, and while he’s not working he enjoys the outdoors and spending time with his family.
Greg Hauptfleisch:
Project Consultant
Greg has been in the remodeling industry since 2017 and joined Upscale in 2019. Greg fits in very well at Upscale and is well-liked by everyone. Greg has an extensive and diverse sales background that allows him to adapt and offer insight into every project. He is able to foster long-standing relationships with clients and create a very comfortable environment in which to do business. Outside of the office, Greg really enjoys woodworking, golf, family-time, and going to his kids’ sporting events.
Theresa Wolf:
Finance Manager
Theresa has been the dedicated financial wizard of Upscale Remodeling since 2004, with more than 40 years’ experience in the financial field – including her own business. Operating as the Finance Manager, Theresa oversees every financial function, maintaining accurate books on accounts payable, receivables, payroll, and financial entries and reconciliations. She thoroughly enjoys interacting with people and is a great representative for Upscale Remodeling. Theresa lives in Groton, NY, with her husband Dean, and she enjoys camping in the Adirondacks, biking, kayaking, and of course, Disney World! Theresa and Dean adopted and raised five children who are now grown.