Our Team
A Glimpse of the People Who Turn Pipe Dreams into Reality
Rich White:
Senior Lead Carpenter
Rich joined the Upscale Remodeling Team in 2005 and has been a member of the remodeling trade for more than 32 years. He has gained extensive experience in all aspects of the remodeling world with one of his specialties being cabinet making and millwork. Rich is a natural leader who lives by the motto “measure twice, cut once”. As a seasoned Senior Lead Carpenter, he is passionate about the quality of his craftsmanship and really enjoys working here at Upscale Remodeling. Outside of the office, Rich enjoys gardening, restoring vintage automobiles, hunting, fishing, and making beer.
Dylan Bates:
Carpenter
Dylan grew up on Long Island, NY. In high school, Dylan attended BOCES for carpentry and then went on to SUNY Delhi, where he majored in Carpentry and Masonry. Dylan joined Upscale Remodeling in 2020 and has been a wonderful addition to our team. He always has a smile on face and loves working with his hands. Dylan is a real people person and enjoys helping our clients bring their vision to life. In his free time, Dylan enjoys spending time with his wife, hiking, and fishing.
Nate Clark:
Lead Carpenter
Nate is a talented craftsman and an absolute pleasure to work with. He joined the Upscale Remodeling Team in 2022 and has worked in the industry for 11 years. Nate likes making the remodeling experience pleasant for everyone and lives by the motto “start at the end and work your way back.” Nate is a devoted husband and father, and while he’s not working, enjoys building furniture and playing music.
Christie Dixon:
Designer, CKBD
Christie joined the Upscale Remodeling team in 2018 and has a remarkable flair for designing kitchens, bathrooms, and other interior spaces. She has a BFA in Interior Design and a minor in Studio Art and is a Certified Kitchen and Bath Designer (CKBD). Christie is a dedicated designer and loves helping people. It’s no wonder to us why our clients love working with her. Christie and her husband live with their “kids,” dogs Nola and Dextor, and cats Pocket and Oliver. She enjoys spending time with family, caring for animals, working out, traveling, and baking; sometimes her desserts make their way into the Upscale office for all to enjoy!
Scott Flynn:
Estimator & Production Coordinator
Scott joined the Upscale Remodeling Team in 2011 as a Lead Carpenter. In September of 2018, he moved into a new role as Production Manager, and recently into his current role as our Estimator. His 23+ years of remodeling experience and time spent completing projects for Upscale combined with his uncanny attention-to-detail make him uniquely qualified for the job. In his free time, he enjoys hiking, bicycling, kayaking, gardening, and spending time with his wife Cecilia, his two daughters Nicole and Danielle, and his grandson Bentley.
Abby Anderson:
Operations Manager
Abby is a former commercial construction project manager with a background in business and marketing. She prides herself on her ability to multitask in ever changing environments, while balancing priorities and “herding cats.” Abby loves collaborating with her fellow URC colleagues and looks forward to her future with the company. In her free time, Abby volunteers with the nonprofit summer program Camp Gregory, on Cayuga Lake.
Greg Hauptfleisch:
Project Consultant
Greg has been in the remodeling industry since 2017 and joined Upscale in 2019. Greg fits in very well at Upscale and is well-liked by everyone. Greg has an extensive and diverse sales background that allows him to adapt and offer insight into every project. He is able to foster long-standing relationships with clients and create a very comfortable environment in which to do business. Outside of the office, Greg really enjoys woodworking, golf, family-time, and going to his kids’ sporting events.