From The Very First Phone Call To The Final Walk-Through…
You’ll KNOW That Upscale Remodeling Really Does Care.
All remodeling contractors like to “talk” about caring. But how many actually “walk the talk?” When you call or come into Upscale Remodeling for the very first time, you’ll see it written all over our faces. Our caring attitude shows in everything we do… the way we treat people, the way we talk to people and… in the OUTSTANDING RESULTS WE DELIVER to our clients.
1. Honesty Above Reproach
A relationship of trust is paramount in the complex remodeling environment… especially given the dubious reputation of the industry. That’s why we go above and beyond what is simply REQUIRED so you NEVER have any doubts whatsoever about our intentions, our actions, or our integrity. We never cut corners or “fudge” our numbers. We do what we say we’ll do… and if we ever mess up (hey, it happens!), we’ll let you know and propose a solution.
2. Respect For Our Customers
Remodeling, by nature, is messy and disruptive. We understand that the process can be challenging… so we take care to make your project as stress-free and easy as possible. First of all, we communicate thoroughly at every turn—you’ll ALWAYS know where we are in the project, what’s next, and what to expect. We clean up the jobsite daily, and do everything in our power to protect your home.
3. No Sales Pressure—At All
Sure, we’d love to have your business. But only if we’re a good fit for you, and you for us. Not only do we completely abstain from sales pressure, we’ve set up a process that gives you multiple opportunities to opt out of doing business with us before signing a contract. If you’re not completely comfortable, we’re not completely comfortable.
4. One-Stop Shopping
Instead of chasing multiple trades people around and becoming your own General Contractor, you’ll enjoy the peace of mind and convenience that comes from having one company handle your entire project. We can do ANYTHING—and we mean ANYTHING… from simple handyman projects, to windows, doors, and basement finishing… to kitchens, bathrooms, and home additions. And with our large design studio, you won’t have to waste time driving all over town looking for pieces and parts. We handle EVERYTHING for you every step of the way.
5. Total Confidence Pricing
You’ll receive a firm written proposal and written change orders as they happen to ensure that you never spend a dime you weren’t expecting. All prices are clear and concise and communicated in advance… eliminating all the unpleasant surprises and disagreements that unfortunately plague this industry.
6. Warranty & 100% Satisfaction Guarantee
We offer the strongest warranties in the remodeling industry… a full 5-year written workmanship warranty. That means if you have any problems, we’ll come back and fix it on our dime, not yours. But don’t expect to need our warranty because we take the time to do the job right the first time… which eliminates stress and allows you to focus on enjoying the improvements we’ve done for you.
7. Free Annual Inspections
At no additional charge we will come back each year for up to 5 consecutive years to inspect the work we’ve performed for you. This helps to ensure that everything we’ve done stands up to the test of time.
We’d be honored to have the opportunity to discuss your project with you and show you FIRST HAND how we respect our customers. Please give us a call today!